ELIJAH OLORUNTOBA OLAGUNJU; JOSEPH EDIVRI; OGHENEMAERO OTERI. A Conceptual KPI-Driven Decision and Optimization Framework for IT Service Delivery, Portfolio Performance, and Adoption. International Journal of Scientific Research in Humanities and Social Sciences, [S. l.], v. 1, n. 2, p. 1001–1019, 2024. DOI: 10.32628/IJSRSSH242777. Disponível em: https://ijsrhss.com/index.php/home/article/view/IJSRSSH242777. Acesso em: 21 mar. 2026.