Conflict Resolution Techniques for High-Pressure Cabin Environments: A Service Recovery Framework. International Journal of Scientific Research in Humanities and Social Sciences, [S. l.], v. 1, n. 2, p. 216–232, 2024. Disponível em: https://ijsrhss.com/index.php/home/article/view/IJSRSSH242543. Acesso em: 22 jul. 2025.