Maida Nkonye Asata, Daphine Nyangoma, Chinelo Harriet Okolo. Optimizing Crew Feedback Systems for Proactive Experience Management in Air Travel. Int J Sci Res Humanities and Social Sciences. 2024;1(2):198-215. Accessed September 16, 2025. https://ijsrhss.com/index.php/home/article/view/IJSRSSH242542